Ongoing Shipping Delays by FedEx Continue to Impact Terumo Product Shipments, Resolution Plans in Process

Update: As of March 2, 2021 – Terumo has experienced continued shipment delays via FedEx resulting from the extreme winter weather conditions across the United States. These winter storms disrupted the entire FedEx supply chain network, with the most severe impact at their primary air hub in Memphis, TN.

Due to government-declared states of emergency, all airports, highways and roads were shut down, classified as unsafe and inaccessible due to lack of winter weather infrastructure. Additionally, FedEx suspended all inbound and outbound shipments within the area. These conditions significantly limited shipment volumes through their hub from all customers, including Terumo.

Terumo’s Memphis area Distribution Center was able to rapidly recover, resuming full operations and clearing our order backlog by March 1. However, with FedEx as our primary transportation partner, our shipments through the Memphis hub have been constrained. FedEx’s recovery efforts across the country are improving day-by-day. They are now accepting additional shipment volume into their system, with commitments to clearing Terumo’s backlog by March 5. This page will be updated as new information is known. We appreciate your patience and understanding, and Customer Service is available to answer any outstanding questions

CUSTOMER SERVICE

TERUMO MEDICAL CORPORATION
CORPORATE HEADQUARTERS

265 Davidson Ave.
Somerset, New Jersey 08873
800.283.7866

ACCOUNTS RECEIVABLE & INVOICE INQUIRIES

Phone: 800.283.7866
Fax: 732.412.4121

Speak to the accounts receivable representative who handles:
A–C = extension 4234
DFAS & All Distributors including Canadian customers = extension 4280
O–S = extension 4222
M and T–Z = extension 4282
D-G & I-L & N = extension 4992

E-mail address to request an invoice copy: invoice@terumomedical.com

UNITED STATES CUSTOMER CARE

Phone: 800.888.3786

Fax: 800.411.5870
Operating Hours: Monday - Friday, 8:00 AM to 8:00 PM EST
E-mail: tmccustomer.admin@terumomedical.com